Skip to content

Our Targets

Our Targets

Our goal is to provide a high performing secretariat service that has the needs of tribunal users at its centre.

Our targets will help us to achieve our goal and to monitor our performance.

We continuously measure our performance against targets and our performance will be reported in the Annual Report for the tribunal.

Tribunal users are also invited to complete a satisfaction check at the end stage of the process to provide feedback on our administrative service.

Our performance figures, for the period April 2013 – March 2014 are:

  • Registration
    • 95% of all appeals or references that require no further information or action, to be processed within 10 working days of receipt.
    • Target achieved in 100% of cases.
    • In 95% of all cases where we are unable to process the appeal or references we will write to you or the relevant organisation within 10 working days of receipt to let you or the relevant organisation know what action we will take.
    • Target achieved in 100% of cases
  • Hearing
    • 100% of Notice of Hearings to be issued to respondent/appellant 21 days before the hearing.
    • Target achieved in 100% of cases.
    • 100% of Notice of Hearings to be issued to witnesses 14 days before the hearing.
    • Target achieved in 100% of cases
  • Discharge
    • We will issue 95% of Decision Reports within 30 working days of the hearing.
    • Target achieved in 83% of cases
    • We will endeavour to discharge of 75% appeals or references within 6 months of registration.
    • Target achieved in 17% of cases.

Related links

Tribunal hearings are usually open to the public to attend.  A list of tribunal hearings, including details of upcoming tribunals, is available to view online.
To help you find the information you are looking for we have organised our most frequently asked questions and the answers into subject headings.